Charles H. Green’s Trust Matters blog tells the Russian (or American) story of customer service upon opening a McDonald’s where the trainer spoke of “fast, friendly, courteous service to customers.” An employee approached the trainer one day early in the process, with an offer to help. “Listen,” he said, “you seem like a nice person… Continue Reading
Tag Archives: Charles H. Green
30 Career Management Tips — Provide Personal Communication
This month, I’m providing a career management tip-a-day (along with other posts) to help you trigger your own career management activities. Today’s tip: Provide personal communication. There’s e-mail, instant messenger, Twitter, Blackberry’s, Facebook, MySpace, LinkedIn and snail mail. What do they all have in common? Not talking with the person on the other end of… Continue Reading
Could you be on the front page?
There was a CEO I worked for once that had this analogy for his behavior: don’t do anything that you wouldn’t be proud to see on the front page of a newspaper. It’s a good analogy. Because my father was an attorney, I also have the analogy of whatever I do ending up in court… Continue Reading
7 facts about Scot Herrick of Cube Rules
I was tagged in one of those blogging memes by buddy Phil Gerbyshak of Slacker Manager and Make it Great. I rarely do these little ditties as they tend to be off-topic for my readers. But, since this is supposed to be 7 facts about myself that you might not know, I thought it would… Continue Reading