Communicating bad news is a job skill

In our work, we get news that affects what we are working on all of the time. There is the inevitable “emergency du jour” that gets our day off track every day. There are legitimate changes in priority of the tasks we are working on for the day. And there are surprises that we simply can’t control.

Any and all of these changes affect the schedule and quality of the work we do. The changes require us to communicate bad news to our managers.

Communicating bad news, in my opinion, is a job skill that needs developing. So how do we effectively communicate bad news?

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